The Lady's Rant Page
SBC
I called SBC the other day. This is going to be a sorta long rant....be warned. I asked to have them send me something IN WRITING that told me when my contract was up, how and where to cancel it if I chose to, and when I had to do so.
You see, where we used to live, we had PacBell internet. When the contract was up, I sent a note with my payment that said, please cancel. The emails I'd gotten only said that if I didn't renew, I might have some interruption in service. I didn't care if it was interrupted, I didn't want it. So I didn't renew. What they they failed to say in their emails was "If you don't cancel, by phone, we will renew you for another year. And don't send a note with your payment, because we hire morons who don't really read -- they just punch in numbers to show you've paid."
So when I sent in my note with payment....no one who cared got it. Did they send a letter back explaining the problem? Nooooooooo. The second bill came with a second charge. I sent it back AGAIN with a note -- thinking "they must have crossed in the mail" and knowing that sometimes you get one more charge even after you're cancelled.
Ok, by the time the third bill came I was TICKED. So I called, ready for them to grovel and apologize. Oh no....I'd been given a whole other year! Whoopeeee. They would NOT listen to my story, every time we called to try and straighten it out we got someone new who promised to look into and never did, and bottom line, we ended up paying for a whole new year of service we didn't want or use. Grrrrrrrr
So this time....I want to KNOW. I call. The girl on the other end says no they can't send anything like that out. Why? Because we can't generate anything like that. I can tell you what your date is. You should have gotten the contract in the mail at the time you signed up. (I was supposed to KEEP it????)
So I ask if I can talk to her supervisor, I'm told "No, there isn't one." Like this is amazing...the CEO of SBC is answering phones! When pressed "You mean you're the president of the company?" she responds "Why do you want them?" Because you're a freaking moron!
Finally, she agrees to transfer me to another department who might be able to help me. I wait on hold. Suddenly, I'm hearing a male voice talking to someone, but obviously not me. Some how the lines got crossed and he's not hearing me, I'm not hearing who he's talking to and God only knows what the person he's talking to is hearing.
I get frustrated enough that I hang up. And call right back. THIS time I get a woman who actually has a brain! She calms me down, answers my questions, empathizes, and offers suggestions. When I rant about the LAST person I talked to she says..."there's supervisors all over here. She didn't even put anything about your conversation in the computer. Everything is supposed to be logged. Not good. "
I hope she gets in trouble. Double trouble.
So -- if I decide to cancel, I have to do it three days before the end of contract. BUT there are going to be cuts in rates -- so I can sign on for less than I'm paying now! AND if I want to cancel, I have to CALL -- can't write or email for security reasons. Can't have just anyone calling to cancel my internet. I'm not sure yet what I'll do.
I hate to admit it, but the dsl service has been pretty reliable. Except at the very beginning. And much much better than dial up. I don't think I could go back to dial up. Not even for the money I'd save. But I really hate paying money to a company that was so rude and obnoxious -- and continues to be. We'll see what my research turns up.
Government
A friend of mine is on county assistance. (Welfare). Her rent went up. Her welfare payment didn't go up -- food stamps did. You can't use food stamps for anything besides food. How on earth is this supposed to help?
I called SBC the other day. This is going to be a sorta long rant....be warned. I asked to have them send me something IN WRITING that told me when my contract was up, how and where to cancel it if I chose to, and when I had to do so.
You see, where we used to live, we had PacBell internet. When the contract was up, I sent a note with my payment that said, please cancel. The emails I'd gotten only said that if I didn't renew, I might have some interruption in service. I didn't care if it was interrupted, I didn't want it. So I didn't renew. What they they failed to say in their emails was "If you don't cancel, by phone, we will renew you for another year. And don't send a note with your payment, because we hire morons who don't really read -- they just punch in numbers to show you've paid."
So when I sent in my note with payment....no one who cared got it. Did they send a letter back explaining the problem? Nooooooooo. The second bill came with a second charge. I sent it back AGAIN with a note -- thinking "they must have crossed in the mail" and knowing that sometimes you get one more charge even after you're cancelled.
Ok, by the time the third bill came I was TICKED. So I called, ready for them to grovel and apologize. Oh no....I'd been given a whole other year! Whoopeeee. They would NOT listen to my story, every time we called to try and straighten it out we got someone new who promised to look into and never did, and bottom line, we ended up paying for a whole new year of service we didn't want or use. Grrrrrrrr
So this time....I want to KNOW. I call. The girl on the other end says no they can't send anything like that out. Why? Because we can't generate anything like that. I can tell you what your date is. You should have gotten the contract in the mail at the time you signed up. (I was supposed to KEEP it????)
So I ask if I can talk to her supervisor, I'm told "No, there isn't one." Like this is amazing...the CEO of SBC is answering phones! When pressed "You mean you're the president of the company?" she responds "Why do you want them?" Because you're a freaking moron!
Finally, she agrees to transfer me to another department who might be able to help me. I wait on hold. Suddenly, I'm hearing a male voice talking to someone, but obviously not me. Some how the lines got crossed and he's not hearing me, I'm not hearing who he's talking to and God only knows what the person he's talking to is hearing.
I get frustrated enough that I hang up. And call right back. THIS time I get a woman who actually has a brain! She calms me down, answers my questions, empathizes, and offers suggestions. When I rant about the LAST person I talked to she says..."there's supervisors all over here. She didn't even put anything about your conversation in the computer. Everything is supposed to be logged. Not good. "
I hope she gets in trouble. Double trouble.
So -- if I decide to cancel, I have to do it three days before the end of contract. BUT there are going to be cuts in rates -- so I can sign on for less than I'm paying now! AND if I want to cancel, I have to CALL -- can't write or email for security reasons. Can't have just anyone calling to cancel my internet. I'm not sure yet what I'll do.
I hate to admit it, but the dsl service has been pretty reliable. Except at the very beginning. And much much better than dial up. I don't think I could go back to dial up. Not even for the money I'd save. But I really hate paying money to a company that was so rude and obnoxious -- and continues to be. We'll see what my research turns up.
Government
A friend of mine is on county assistance. (Welfare). Her rent went up. Her welfare payment didn't go up -- food stamps did. You can't use food stamps for anything besides food. How on earth is this supposed to help?
